Frequently Asked Questions
Can I return my candles for a refund or exchange?
As of now, all items are final sale. If you have any concerns, please contact me via email (contact.fromkayla@gmail.com) and I will be happy to assist you.
When will my package arrive?
All orders are packed by myself from Calgary, Canada, and processing time is currently 1-4 business days. Parcels are shipped with a tracking number via Canada Post or UPS. Please check your tracking number for delivery updates. Note that delivery times are out of my control once your parcel is dropped off at the post office.
As per the courier website:
Local: 1-2 business days
Regional: 1-4 business days
National: 2-8 business days
International: 4-7 business days